Shipping Information
What Shipping Methods Are Available?
We ship USPS and UPS. It depends on the size of your order and your location. If you use a PO BOX we will ship USPS.
Do You Ship Internationally?
Our site does not currently accept orders outside of the US and US Territories. However, if you are interested in ordering and are located outside of the US contact us and we will manually process your order.
How Long Will It Take To Get My Package?
• Prints without frames
Prints will be shipped in 1-3 days from receiving your order.
Prints ordered without frames ship USPS First Class by default. These orders typically arrive within 5 days, possibly sooner on the east coast. A Priority Shipping upgrade is available which is guaranteed by USPS to arrive anywhere in the US in 3 days or less.
• Framed Prints
Framed prints ship Priority 1-3 Day Express by default. these orders should arrive in 1 to 3 days from when we ship.
Framed prints require additional handing time, up to 1 week from receiving your order. We always ship as soon as possible!
Payment Information
What Payment Methods Are Accepted?
We accept payment through PayPal. You are not required to have a PayPal account, you can easily an securely use any credit or debit card.
After clicking the “Proceed to Paypal” button in your cart you will be directed to the PayPal login page. You can either login to your account or, if you don’t have an account, you can click the button bellow the login in section “Pay with Debit or Credit Card”.
Is Buying On-Line Safe?
We take every precaution to ensure your information is safe and secure. Our site is SSL Certified, meaning when you are on our website you know it’s really us. We personally never collect or store any of your financial data. That is all taken care of by our trusted payment processor.
Orders and Returns
How do I place an Order?
Once you’ve browsed our shop and added the items you want to your cart click the “checkout” button. On this page you will be able to login to your existing account, use one of your social accounts (Facebook, Google, or Instagram), or create a new account. After that simply fill out any fields left blank, review your order and click your preferred payment option.
Who should I to contact if I have any queries?
Contact us and we’ll be happy to help!
Do I need an account to place an order?
An account is created when you fill out the shipping and billing details in the ordering process. You can also sign in using your Google, Facebook, or Instagram account. By creating an account you will have access to your previous orders, and billing and shipping address.
How Can I Cancel Or Change My Order?
If you would like to cancel your order email us as soon as possible after you’ve placed your order. There is NO guarantee we will be able to cancel you’re order once it is placed, but if we see your message in time we will cancel it and notify you by email.
How Can I Return a Product?
Returns are accepted by request only. A return request must be made by emailing info@recollectart.com. Return requests must be made within 7 days of delivery. The buyer is responsible for return shipping.
Returned items must be show no damage and be in the condition they arrived in.
Custom made items are not returnable.